BBA is looking for you!
Job Opportunity
Available at Los Mochis, Sin - Sales Department
Daily tasks and responsabilities
Including but not limited to:
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Answer incoming calls to assist drivers and operators with status updates, directions, and operational issues.
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Make outgoing calls to track cargo status and inform drivers and carriers of any important information.
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Record all OS updates, including shipping, pickup, and delivery times, as well as any issues.
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Communicate schedules of pickup and delivery times to truck drivers.
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Notify the necessary parties and create incidents as appropriate for cargo that is delayed or experiencing issues.
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Understand the escalation process and escalate as needed when issues arise.
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Create incidents related to late pickups and deliveries, lost freight, refused shipments, overages, shortages and damages.
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Build close relationships with truck dispatchers.
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Troubleshoot and escalate issues to the operator's team when necessary.
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Other tasks assigned based on business needs.
SKILLS WE ARE LOOKING FOR
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Excellent customer service skills, even in times of stress.
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Essential organizational skills.
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Able to build strong relationships with internal and external clients.
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Ability to approach and solve complex problems in a fast-paced environment.
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Strong multitasking and proactive skills.
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Great ability to learn new technologies.
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University degree is required.
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Cross-border shipping experience is helpful but not required.
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Fluent English is required.
Job Opportunities
If you are interested in working with us, please send your resume
